Shipping & Delivery

We generally ship items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site.

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We fill domestic orders which generally results in delivery within five to seven days. Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. LoneStar Select CBD is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

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Unless otherwise noted on this website, delivery of products is FCA (Incoterms (2010), the international rules for the interpretation of trade terms of the International Chamber of Commerce) LoneStar Select CBD facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon LoneStar Select CBD delivery of the products you order to the shipping or courier service.

 

Lost Packages

If a package is lost after we ship it, which does occasionally occur, LoneStar Select CBD will not be responsible if the tracking information lists the order as “delivered,” which means the shipping or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to LoneStar Select CBD, LoneStar Select CBD will reship the order. Please note that LoneStar Select CBD is not responsible for errors of shipping services or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.

 

Product Defects & Damaged Packages

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

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Returns/Refunds Policy

We understand that you may need to return a product. Should you feel the need to do so, you have 10 days from the date of purchase to initiate the process. You may return unopened products in original packaging within 10 days from the date the order was placed, for a refund of the purchase price only. Unopened, unused items in the original packaging may be returned for a refund. Return shipping is not included. Please contact us at mikefreemandvm@gmail.com and one of our Customer Care Representatives would be happy to assist you.